AI voice agent and IVR replacement for public transit
Riders ask. RideInfo answers.
RideInfo is an AI phone, SMS, and web chat agent that handles your most common rider calls using your real-time GTFS data. Deploy it as a standalone voice agent or as a replacement for your legacy IVR. Live in weeks, not months.
How it works
Real-time answers from your own data. No hold times.
Rider calls, texts, or chats
A rider calls or texts your agency's number, or opens the web chat, to ask about their bus. RideInfo answers instantly.
AI checks your live data
RideInfo queries your GTFS and GTFS-RT feeds in real time to get accurate arrival predictions, route details, and stop information.
Rider gets their answer
The rider gets accurate arrival times, route info, and stop details instantly. No hold time, no transfers, no waiting for a callback.
One call, start to finish
22 seconds, and no agent picked up
The rider asks in their own words. RideInfo answers with the next two arrivals from your live data, then checks if the rider needs anything else.
The green text comes from your GTFS and GTFS-RT feeds at the moment of the call.
Phone call to Crosstown Transit
Answered by RideInfo
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RideInfo · 0:00
Thanks for calling Crosstown Transit. How can I help you today?
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Rider · 0:04
When's the next number 12 bus coming to Main and 5th?
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RideInfo · 0:08
The next Route 12 toward Downtown arrives at Main Street & 5th Avenue in about 4 minutes, at 3:42 PM. There's another one right behind it at 3:58. Anything else I can help you with?
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Rider · 0:19
No, that's perfect. Thank you.
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RideInfo · 0:22
You're welcome! Thanks for riding Crosstown Transit, and have a great day.
See RideInfo in action
Riders ask questions in their own words. Staff can review every conversation, and the agency gets performance reporting.
After hours
A rider calls after the call center closes
RideInfo picks up, finds the late bus, and checks that the rider still makes the last transfer.
Script. Narrator: What happens when a rider calls after your call center closes? With RideInfo, they still get help. RideInfo: Thanks for calling. How can I help? Rider: Hey, yeah. I'm outside Memorial Hospital, waiting for the 8. It was supposed to be here like ten minutes ago. RideInfo: Are you at the stop by the main entrance? Rider: Yeah, that one. RideInfo: Okay, let me check. The 8 is running about fourteen minutes behind tonight. There's a detour on Riverside Drive. It's two stops away from you. It will arrive in about four minutes. Rider: Okay. Am I still gonna make the 22? RideInfo: Based on current arrivals, you should. You'll get to the Oakwood Transit Center around 11:06, and the last 22 leaves at 11:12. That gives you about six minutes for that transfer. Rider: Okay, cool. Thanks. RideInfo: Sure thing. Get home safe.
Why agencies choose RideInfo
Drop it in today
RideInfo works alongside your existing call center. No migration, no training, no IT project. If you have GTFS data, you're ready to go.
24/7, in dozens of languages
Riders get answers nights, weekends, and holidays in their own language. RideInfo supports dozens of languages for speech and text. Your agents focus on the calls that need them.
Real-time accuracy
RideInfo pulls from your live GTFS-RT feed to give riders actual predicted arrival times, route details, service alerts, and stop information.
Reduce call volume
"Where's my ride?" is one of the most common calls transit agencies receive. RideInfo handles them automatically, freeing your staff for the calls that actually need a human.
Phone, SMS, and web chat
Some riders prefer to call. Others prefer to text or type. RideInfo gives your customers all three options, powered by the same real-time GTFS data.
Script. Narrator: Riders already call RideInfo for help. Did you know they can text it, or chat with it on your website? Text message. Rider: hey is the 8 running late? at memorial hospital. RideInfo: Route 8 is about 14 minutes behind tonight because of a detour on Riverside Drive. The next bus reaches the Memorial Hospital main entrance in about 4 minutes. Rider: ok thx. Website chat. Rider: How do I get to Oakwood Transit Center from Main and 5th? RideInfo: Take Route 12 toward Downtown from Main St & 5th Ave. The next one comes at 3:42 PM. Get off at Oakwood Transit Center at 3:58 PM.
Stop answering the same question
See how RideInfo changes the way your agency handles rider information calls.
Without RideInfo
- Staff spends hours answering "where's my ride?" calls
- Riders sit on hold for simple questions with straightforward answers
- No information available outside of business hours
- Answers vary depending on who picks up the phone
- Complex calls compete with simple ones for staff attention
With RideInfo
- Arrival questions answered instantly by AI, via phone, SMS, or web chat
- Staff freed up for complaints, complex calls, and real problem-solving
- Available 24/7, including nights, weekends, and holidays
- Consistent, real-time answers powered by your GTFS data
- Up and running in weeks with minimal IT effort
Powered by your GTFS data
RideInfo connects directly to your agency's GTFS and GTFS-RT feeds. It knows your service inside and out.
- Real-time bus arrival predictions from your GTFS-RT feed
- Route details, schedules, and service patterns
- Stop locations, connections, and transfer points
- Service alerts and disruptions
- Holiday and weekend schedule variations
Stop 1482
Main St & 5th Ave
- 12 Downtown 4 min
- 7 University 8 min
- 22 Hospital 11 min 3 min late
- 12 Eastgate 19 min
Saturday schedule in effect · Transfer here to Routes 7 and 22
From GTFS feed to live service in weeks
No year-long procurement cycles. No complex integrations. If you have the data, we can move fast.
You have GTFS? You're ready.
Most transit agencies already publish GTFS and GTFS-RT feeds. That is the foundation RideInfo needs. No new data systems required.
We handle the setup
Our team configures RideInfo for your routes, stops, and service area. Your IT team does not need to build or maintain anything.
Go live in weeks
Not months. Not quarters. Weeks. Your riders get a better experience and your staff gets immediate relief from repetitive calls.
Ready for more?
Feedback is our full customer service platform: feedback management, investigations, SLA tracking, contact center integration, and AI across every channel. RideInfo plugs right in.
Frequently asked questions
Common questions about RideInfo.
Weeks, not months. If your agency already publishes a GTFS feed, most of the heavy lifting is done. We connect to your data, configure the system for your routes and service, and get you live fast. There are no long integration timelines or complex IT projects.
A GTFS feed for your fixed-route service and a GTFS-RT feed for real-time arrival predictions. Most transit agencies already publish both. If you have them, you are ready to go.
Yes. RideInfo integrates with your existing phone infrastructure. Riders call the same number they always have. We handle the setup during onboarding so your IT team does not need to manage anything new.
RideInfo is currently built for fixed-route bus transit. If your agency also runs paratransit, demand-response, or other modes, those riders can still be routed to your existing call center staff while RideInfo handles the fixed-route questions.
No. RideInfo takes the repetitive "where's my ride?" calls off your team's plate so they can focus on complex questions, complaints, and situations that need a human. It adds capacity without adding headcount.
See results in weeks. Let's get started.
Schedule a demo and see how RideInfo can reduce your call volume and give your riders instant answers.