Blog

Closing the Loop: Why Riders Stop Sending Feedback

Riders stop sending feedback when they never hear back. Why a quiet inbox can be a warning, and four habits that close the loop with riders and operators.

What Your Calltakers Want You to Know About "Where's My Bus?" Calls

Arrival-time calls fill a calltaker's shift. Why riders call instead of using the app, and how an AI agent that hands off to a person frees your staff.

Rider Information by Text Message: What Transit SMS Needs to Get Right

What a transit text message service must get right: short answers, stop numbers, vague questions, STOP and HELP, carrier registration, and handoffs.