Blog
Insights, updates, and resources for public transit agencies.
5 Signs Your Transit Agency's IVR Is Holding You Back
You do not need to be shopping for a new phone system to see the problem. Five signs your transit agency has outgrown its IVR, and how to check each one.
Transit Lost and Found: Moving Past the Shared Spreadsheet
Transit lost and found often runs on a spreadsheet and a garage shelf. See where that process breaks and how to match rider reports to found items.
The Next Generation of IVRs? A Transit Agency's Guide to AI Voice Agents
Legacy IVRs route riders through phone menus. Next-generation IVRs answer them. What the shift means for transit agencies, and what to check before you buy.
How AI Is Transforming Support Call Centers
AI isn't just replacing agents. It's making them better. Real-time transcription, sentiment analysis, and suggested responses give human agents a powerful assist during live calls. The most effective call centers are finding that the technology works best when it amplifies human empathy rather than replacing it. The winning formula seems to be letting AI handle the routine so that human agents have more time and energy for the conversations that truly matter.